Slave To The Network Posted October 2, 2012 Share Posted October 2, 2012 Is anyone else who has this now really digging the box it came it? It's so cool, and it even has a place holder for until you get the rest of the albums and the DVD! Link to comment Share on other sites More sharing options...
Khaleesi. Posted October 2, 2012 Share Posted October 2, 2012 I am beyond pissed. So I pre-ordered the box set, knowing it would sell out. I bought it mid-August, super happy. I noticed I never got a confirmation email, but the money via paypal did go through and it was paid for. I never got my download links, I never got my confimation email. I emailed the Green Day webstore and through a very long converstation, here's the answer they gave me: "Through an error in our system, it seems like your order was never placed and kept in our records. We apologize." They refunded my money and gave me what as an apology? a 10% disscount code for the webstore. 10%.... I asked them to just send them another box instead of refunding me, but they said they are all sold out.. I am so mad and heartbroken guys. I was so exicted. I pre-ordered it early. And through a glitch, the webstore's own fault, I won't have it So pissed. What did I do to deserve this That really sucks, man. There was a glitch when I ordered mine... I noticed I wasn't charged tax or shipping and I didn't receive a confirmation email. So I contacted them, and they replied back 2 days later apologizing, refunded my money and gave me a 10% discount towards another box set. I didn't have a problem reordering one at all. Link to comment Share on other sites More sharing options...
M0n3y Posted October 2, 2012 Share Posted October 2, 2012 An hour ago someone was at the door and I jumped of my seat thinking "Finally, oh finally!". Turns out it's the electric guy Link to comment Share on other sites More sharing options...
localinsomniac Posted October 2, 2012 Share Posted October 2, 2012 That really sucks, man. There was a glitch when I ordered mine... I noticed I wasn't charged tax or shipping and I didn't receive a confirmation email. So I contacted them, and they replied back 2 days later apologizing, refunded my money and gave me a 10% discount towards another box set. I didn't have a problem reordering one at all. So wait- does that mean they're not actually sold out, and just took X number of pre-orders before "closing" it?? Link to comment Share on other sites More sharing options...
Exzor Posted October 2, 2012 Share Posted October 2, 2012 That really sucks, man. There was a glitch when I ordered mine... I noticed I wasn't charged tax or shipping and I didn't receive a confirmation email. So I contacted them, and they replied back 2 days later apologizing, refunded my money and gave me a 10% discount towards another box set. I didn't have a problem reordering one at all. I am so jealous.. but when did this happen? did you re-order before or after the box was "sold out" ? Link to comment Share on other sites More sharing options...
GuitarPunk94 Posted October 2, 2012 Share Posted October 2, 2012 So wait- does that mean they're not actually sold out, and just took X number of pre-orders before "closing" it?? i guess they just produced as much ultimate bundle box sets as it was necessary and now just stopped the producing because the first part of the trilogy got finally released.. Link to comment Share on other sites More sharing options...
localinsomniac Posted October 2, 2012 Share Posted October 2, 2012 i guess they just produced as much ultimate bundle box sets as it was necessary and now just stopped the producing because the first part of the trilogy got finally released.. That's disappointing. I shouldn't have dragged ass on that. Link to comment Share on other sites More sharing options...
TheBrick Posted October 2, 2012 Share Posted October 2, 2012 Mine came in yesterday. FINALLY! Warner just pisses me off though. Link to comment Share on other sites More sharing options...
bubblette29 Posted October 2, 2012 Share Posted October 2, 2012 I just got mine in today!!! (Im from northern ontario, canada!) The tracking number says its still in Des Plaines. So maybe some of the international packages are closer than they seem? Link to comment Share on other sites More sharing options...
Khaleesi. Posted October 2, 2012 Share Posted October 2, 2012 I am so jealous.. but when did this happen? did you re-order before or after the box was "sold out" ? So wait- does that mean they're not actually sold out, and just took X number of pre-orders before "closing" it?? I'm not sure when you guys tried to buy it, but this all happen around September 13th... that's when they responded to my email apologizing. Link to comment Share on other sites More sharing options...
Beathe. Posted October 2, 2012 Share Posted October 2, 2012 My box set is at the postoffice. I'll pick it up on Friday. Link to comment Share on other sites More sharing options...
porksoda Posted October 2, 2012 Share Posted October 2, 2012 I really hope someone eventually decides they don't want theirs, and puts it up on eBay. Link to comment Share on other sites More sharing options...
BradGreenDay Posted October 2, 2012 Share Posted October 2, 2012 Hope mine is gettin closer!!!! Link to comment Share on other sites More sharing options...
Annie, get your gun Posted October 2, 2012 Share Posted October 2, 2012 I'm getting paranoid with this... I am beyond pissed. So I pre-ordered the box set, knowing it would sell out. I bought it mid-August, super happy. I noticed I never got a confirmation email, but the money via paypal did go through and it was paid for. I never got my download links, I never got my confimation email. I emailed the Green Day webstore and through a very long converstation, here's the answer they gave me: "Through an error in our system, it seems like your order was never placed and kept in our records. We apologize." They refunded my money and gave me what as an apology? a 10% disscount code for the webstore. 10%.... I asked them to just send them another box instead of refunding me, but they said they are all sold out.. I am so mad and heartbroken guys. I was so exicted. I pre-ordered it early. And through a glitch, the webstore's own fault, I won't have it So pissed. What did I do to deserve this This is awful I thought they take things seriously, but apparently the only thing they do right is charge. I'm sorry to know this happened to you, and no, you didn't deserve it. Link to comment Share on other sites More sharing options...
belinda jane Posted October 2, 2012 Share Posted October 2, 2012 Hope mine is gettin closer!!!! You and me both, man. I'm getting really frustrated now. Link to comment Share on other sites More sharing options...
Khaleesi. Posted October 2, 2012 Share Posted October 2, 2012 Gotta say, I really don't see greenday.shop.bravadousa.com getting any business from me in the future. Link to comment Share on other sites More sharing options...
Iminyourcoffeemaker Posted October 2, 2012 Share Posted October 2, 2012 THIS IS FUCKING BULLSHIT. I STILL DON'T EVEN HAVE A TRACKING NUMBER. LOOOUUUDDDD NOOOISSSSESSS! Link to comment Share on other sites More sharing options...
belinda jane Posted October 3, 2012 Share Posted October 3, 2012 My tracking number still says it's in the US. How annoying. Link to comment Share on other sites More sharing options...
gloria80 Posted October 3, 2012 Share Posted October 3, 2012 I FINALLY got mine today. A couple days back, I got this reply from warner after I sent them a complaint: "I am sorry that you have not received your shipment as you expected. I apologize for the delay. Our warehouse found a few orders left behind on the shipping dock which ended up shipping late, on 9/27." They didn't even send mine out till AFTER the release date! But I'm glad I finally got mine, even if it was a week late. Link to comment Share on other sites More sharing options...
pasalaska Posted October 3, 2012 Share Posted October 3, 2012 SO, here's the email I got from the customer service: Hello Aska, I am sorry that you have not received your shipment as you expected. I apologize for the delay. Your order shipped on 9/19, and has been assigned to our international shipping partner. Final delivery will be via your local postal carrier. We make every effort to ship pre-order products to arrive on or before street date, but cannot guarantee a delivery date. Delivery to an International address can take up to 4-6 weeks depending on the destination. Please allow more time and let us know if you still have not received the shipment after the allowed shipping time frame. The tracking number assigned to your package is # Tracking details available through DHL Global Mail will only be to the point of destination when your package departs the US at Des Plaines, IL. Updates after that are sporadic, depending on destination. You can track your package here: http://webtrack.dhlglobalmail.com/ Thank you for your support, Green Day Customer Service - http://preorder.greenday.com This bit is the interesting thing: Tracking details available through DHL Global Mail will only be to the point of destination when your package departs the US at Des Plaines, IL. Updates after that are sporadic, depending on destination. You can track your package here: So, those of us that have the 'Des Plaines, IL' tracking problem, it's probably well on its way in your country now. Link to comment Share on other sites More sharing options...
OldWhatsHisFace Posted October 3, 2012 Share Posted October 3, 2012 I swear to fucking god I'm gonna fucking hit someone soon!! Where the fuck is it?! "Arrives on street date" my fucking ass! I thought if it's gonna be late it'd be a few days, not almost two fucking weeks. Luckily I bought another copy for my friend and that came on the day so I kept it for a little while <.< I really hope I don't have to do that with Dos! D: SO, here's the email I got from the customer service: Hello Aska, I am sorry that you have not received your shipment as you expected. I apologize for the delay. Your order shipped on 9/19, and has been assigned to our international shipping partner. Final delivery will be via your local postal carrier. We make every effort to ship pre-order products to arrive on or before street date, but cannot guarantee a delivery date. Delivery to an International address can take up to 4-6 weeks depending on the destination. Please allow more time and let us know if you still have not received the shipment after the allowed shipping time frame. The tracking number assigned to your package is # Tracking details available through DHL Global Mail will only be to the point of destination when your package departs the US at Des Plaines, IL. Updates after that are sporadic, depending on destination. You can track your package here: http://webtrack.dhlglobalmail.com/ Thank you for your support, Green Day Customer Service - http://preorder.greenday.com This bit is the interesting thing: Tracking details available through DHL Global Mail will only be to the point of destination when your package departs the US at Des Plaines, IL. Updates after that are sporadic, depending on destination. You can track your package here: So, those of us that have the 'Des Plaines, IL' tracking problem, it's probably well on its way in your country now. I know I live in New Zealand and it's far away, but mine has said it's departed from Des Plaines, IL since the release date, and nothing happened since! That tells me it's been on the plane/ship or however it's getting here, for 8 days!? Link to comment Share on other sites More sharing options...
BradGreenDay Posted October 3, 2012 Share Posted October 3, 2012 OMG!!!! F**K i wish my box set had legs so it walk on the next flight to New Zealand and come to me!!!!! Link to comment Share on other sites More sharing options...
Liam Posted October 3, 2012 Share Posted October 3, 2012 This is why I'm glad I went out and bought the normal version of the album on the Australia release date. I got the physical album before other countries and it still gives me something before my box set arrives Link to comment Share on other sites More sharing options...
Ratchet Posted October 3, 2012 Share Posted October 3, 2012 SO, here's the email I got from the customer service: Hello Aska, I am sorry that you have not received your shipment as you expected. I apologize for the delay. Your order shipped on 9/19, and has been assigned to our international shipping partner. Final delivery will be via your local postal carrier. We make every effort to ship pre-order products to arrive on or before street date, but cannot guarantee a delivery date. Delivery to an International address can take up to 4-6 weeks depending on the destination. Please allow more time and let us know if you still have not received the shipment after the allowed shipping time frame. The tracking number assigned to your package is # Tracking details available through DHL Global Mail will only be to the point of destination when your package departs the US at Des Plaines, IL. Updates after that are sporadic, depending on destination. You can track your package here: http://webtrack.dhlglobalmail.com/ Thank you for your support, Green Day Customer Service - http://preorder.greenday.com This bit is the interesting thing: Tracking details available through DHL Global Mail will only be to the point of destination when your package departs the US at Des Plaines, IL. Updates after that are sporadic, depending on destination. You can track your package here: So, those of us that have the 'Des Plaines, IL' tracking problem, it's probably well on its way in your country now. Best news I heard all day (if it really is the case!) I just wish it hurry up and get here though! UGH! Link to comment Share on other sites More sharing options...
billiejoephil Posted October 3, 2012 Share Posted October 3, 2012 Finally got here today!!! I'm so freakin' happy. Link to comment Share on other sites More sharing options...
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